1. Log into your online bank account
2. Click 'Add Payee'
3. There will be two options: Cool Creek BC and Cool Creek AB ; choose the appropriate one
4. Input your five digit Cool Creek account number which can be found on your statement
If you need to retrieve your account information please call: Toll Free: (800) 374-0614 or email Accounts Receivable at: firstname.lastname@example.org